Shipping Policy

For the purposes of this Disclaimer:
● “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to TECHCONNECT GLOBAL SDN. BHD.
● “Goods” refers to the items offered for sale on the Service.
● “Orders” means a request by You to purchase Goods from Us.
● “Service” refers to TECHCONNECT GLOBAL SDN. BHD., accessible from techconnectglobal.xyz
● “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

1. General Shipping Information

TECHCONNECT GLOBAL SDN. BHD. specializes in Computer Accessories, Wearable Accessories, and Mobile Accessories. We are committed to delivering your Orders in a timely and reliable manner.

All shipments are handled carefully to ensure that Goods reach You in proper condition.

2. Shipping Coverage

We currently ship within Malaysia only.

  • Delivery is available to addresses located in Peninsular Malaysia and East Malaysia.
  • We do not offer international shipping.
  • Orders placed with delivery addresses outside Malaysia will not be processed.

3. Shipping Fees

We are pleased to offer free shipping on all Orders within Malaysia.

There are:

  • No delivery charges
  • No hidden fees
  • No minimum purchase requirement for free shipping

4. Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Processing includes:

  • Order verification
  • Quality checks
  • Secure packaging preparation

Orders are processed during business days only (excluding public holidays and weekends).

5. Delivery Timeline

Estimated delivery time is within 7 business days from the date of shipment.

While we strive to meet this timeframe, delivery may occasionally be affected by factors beyond our control, such as:

  • Courier service delays
  • Weather conditions
  • Public holidays
  • High order volumes

We appreciate Your understanding in such situations.

6. No Overnight or Express Delivery

Please note:

  • We do not offer overnight delivery.
  • We do not provide same-day shipping.
  • We do not provide express or priority shipping services.

All Orders are delivered using our standard delivery method within the stated 7-day timeframe.

7. Order Tracking

Once Your Order has been shipped, tracking information (if available) will be provided so You may monitor the delivery status.

Please allow some time for tracking details to update after shipment confirmation.

8. Incorrect Shipping Information

It is the responsibility of the customer to ensure that shipping details provided are accurate and complete at the time of purchase.

The Company is not responsible for delivery issues resulting from:

  • Incorrect address information
  • Incomplete contact details
  • Failure to receive delivery attempts

If You realize that You have entered incorrect shipping details, please contact us immediately before the Order is processed.

9. Failed Deliveries

If delivery attempts are unsuccessful due to customer unavailability or incorrect information, re-delivery arrangements may be required.

Please ensure that someone is available to receive the Goods at the provided address.

10. Changes to This Shipping Policy

TECHCONNECT GLOBAL SDN. BHD. reserves the right to update or modify this Shipping Policy at any time. Any changes will become effective immediately upon posting on the website.

Customers are encouraged to review this policy periodically to stay informed.

11. Contact Information

If You have any questions regarding shipping, please contact:

TECHCONNECT GLOBAL SDN. BHD.
Website: techconnectglobal.xyz