Refund and Returns Policy

Thank you for shopping with TECHCONNECT GLOBAL SDN. BHD. We value your trust and are committed to ensuring your satisfaction with every purchase. This Return & Refund Policy outlines the terms and conditions under which returns, refunds, and cancellations are accepted.

If you have any questions regarding this policy, please contact us at:

Company Name: TECHCONNECT GLOBAL SDN. BHD.
Email: techct_gbl@outlook.com
Address: A-5-21, Megan Phoenix, Jalan 2/142A, Phoenix Business Park, 56000 Cheras, W.P. Kuala Lumpur, Malaysia

1. Return Eligibility (30-Day Policy)

Customers may request a return within 30 days from the date of receiving the product.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The item must be returned in its original packaging.
  • All accessories, manuals, and included items must be returned together.
  • Proof of purchase (order confirmation or receipt) must be provided.

We reserve the right to inspect returned items before approving a refund to ensure they meet the above conditions.

2. Return Process

To initiate a return:

  1. Email us techct_gbl@outlook.com at within 30 days of receiving your order.
  2. Provide your order number, reason for return, and relevant photos (if applicable).
  3. Our team will review your request and provide return instructions.

Returns must be sent only after receiving confirmation from our support team.

3. Refund Process

Once we receive and inspect your returned item:

  • You will be notified via email regarding the approval or rejection of your refund.
  • If approved, your refund will be processed within 7–14 business days.
  • Refunds will be issued to the original method of payment used during purchase.

Please note that processing times may vary depending on your payment provider or financial institution.

4. Cancellation Policy (Within 12 Hours)

Orders may be cancelled within 12 hours of placing the order.

To request a cancellation:

  • Email techct_gbl@outlook.com within 12 hours of your purchase.
  • Include your order number and request for cancellation.

If the cancellation request is made within the 12-hour window and the order has not been processed, a full refund will be issued.

Cancellation requests made after 12 hours may not be accepted if the order has already been processed or prepared for shipment.

5. Damaged or Incorrect Items

If you receive an item that is:

  • Damaged
  • Defective
  • Incorrect

Please contact us within 48 hours of receiving the product. Kindly provide clear photos and your order details so we can assist you promptly.

6. Late or Missing Refunds

If you have not received your refund within the stated timeframe:

  1. Check your bank account again.
  2. Contact your credit card company or payment provider, as processing times may vary.
  3. If you still have not received your refund, please contact us at techct_gbl@outlook.com for further assistance.

7. Changes to This Policy

TECHCONNECT GLOBAL SDN. BHD. reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

We encourage customers to review this policy periodically.

8. Contact Information

For any questions regarding returns, refunds, or cancellations, please contact:

TECHCONNECT GLOBAL SDN. BHD.
Email: techct_gbl@outlook.com
Address: A-5-21, Megan Phoenix, Jalan 2/142A, Phoenix Business Park, 56000 Cheras, W.P. Kuala Lumpur, Malaysia